Superficial, one-size-fits-all interventions are rarely effective in managing driver behaviour (although all too commonly used!). Therefore the value of my consulting is in proportion to the depth of understanding I have of your business’s circumstances. So we have to start getting to know each other and decide if we can, and want to, work together to find and implement optimum solutions.
In the first instance, I suggest that you check out all the pages under the CONSULTING menu tab, download the report How to Manage Driver Behaviour and Not Get Taken for a Ride: Costs, Causes, Dead Ends, and What Works and also take a look at some of my articles. Then you should have a pretty good idea whether my approach to managing driver behaviour makes sense to you. If so, we can move to an initial exploration of your situation (with no obligation on either side to proceed further).
I know that you value your time and so do I. So I have a system to make our initial contact as productive and efficient as possible. This is how it works:
- Send me an email and tell me that you’re interested in an initial strategy session.
- I then send you a questionnaire about your business, your fleet and your current management of driver behaviour.
- When you’ve completed and emailed back the questionnaire, we schedule a telephone or Skype call.
- I review your questionnaire before our call.
- We get on the call and discuss managing driver behaviour in your business.
Although I won’t have done a full diagnostic analysis at this stage, we should have enough information to reveal the main problem areas and to get a reasonable idea of the scope for improvement.
No questionnaire, no strategy session
While I’m happy to respond to all manner of enquiries, this is supposed to be a focused strategy session. We don’t want it to be a rambling chat.
That’s why we don’t schedule the call until after you’ve returned the completed questionnaire. I need to know that you’re prepared to provide me with a framework of information before we discuss driver behaviour in your business. I want to delve into what you’ve already told me, not waste time asking basic questions to build the framework. Fair enough?
Although I’m not currently charging for these strategy sessions, I promise you won’t be getting a sales pitch from me about why you should engage me as a consultant. We spend all the time talking about your business.
What if it becomes clear that we’re not meant for each other?
It may become obvious to either or both of us that this relationship isn’t likely to work. For example, some people may not like my probing and, perhaps, somewhat blunt questioning. Sorry, but in order to help you I have to establish some facts, and sometimes you need to be blunt to get at the facts. Or I may sense that a business is likely to carry on doing what it’s always done, whatever I suggest. I’m not prepared to waste time and effort on a client who’s unwilling to change.
I hope you’ll agree it’s much better to discover fundamental differences at this stage than to struggle on, perhaps even to the point of starting a project together, only to find that your organisation and I are on different wavelengths.
As far as I’m concerned that’s a useful outcome. I can work with only a limited number of clients so I’d rather identify the unsuitable ones as early as possible. You won’t get any griping from me and I won’t pester you afterwards. We simply end the process there and then.
Please note: the data you provide in the questionnaire is kept confidential. Nobody else sees it. If we were to decide to proceed no further, I would delete your completed questionnaire from my computer files and put any hard copies into the shredder.
Even if we were to decide that we’re incompatible, you would still have gained value from going through the process of completing the questionnaire and delving further into your responses. That alone would provide insights that could put your organisation ahead of the game if you were to move forward on your own or with another advisor. Those insights would be yours to keep, with my compliments.
If the strategy session goes well and we seem to be a good fit, what next?
If you feel that the strategy session is productive and you can see the potential benefits of better management of driver behaviour in your business, we can arrange to meet again to discuss how I might be able to help you. You may want to include other relevant personnel at that stage, which should definitely include the person who would authorise a project and the investment in it, if that’s not yourself.
When we have conceptual agreement on your current situation and on the intended project outcome (so that we can see the projected benefit), I’ll submit a proposal. My proposals normally provide three options for moving ahead, with different degrees of self-sufficiency and reliance on outside expertise and their commensurate levels of investment.
For information on how I charge for my services, please see the Consulting Fees page.
Let’s get started
When you’re ready to start exploring the specifics of your own business’s situation, please get in touch and ask for an initial strategy session.